FAQ’s & Cancellation Policies
Read below for more information about Family Retreats. If you have further questions, please email email@example.com or give us a call at (828)885-2153 – we are happy to chat!
What food will be served? And how?
During your stay, breakfast and lunch are provided. Both breakfast and lunch will be served in boxes. Each family will pick up their box at the Dining Hall and take it to one of our many picnic tables or scenic areas around camp to eat. All utensils and dishes will be disposable.
For Week Day Family Retreats dinner will be served at camp on Monday and Thursday evening. For Weekend Family Retreats, dinner will be served Thursday and Saturday. It will be a picnic-style meal that will be served in boxes to each family. All other dinners are on your own at local restaurants. We will have restaurant guides in each cabin for you to look through. Many restaurants in town are providing to-go meals and a few are offering dine-in. Read further on our FAQs for more information pertaining to eating out in town.
We are still working out menus for each week. You will see a few High Rocks favorites in the menu!
How do we indicate special dietary requirements?
In the registration form, there is a space to communicate your dietary needs. We will follow up with a more detailed questionnaire a few weeks prior to your arrival. We are able to accommodate most dietary restrictions but need advanced notice to do so. If we cannot accommodate your request, we will let you know. If you have any questions, please call us at (828)885-2153.
May I bring my own snacks and adult beverages?
Yes, please plan to pack your own! During the day, we will not be able to provide snacks. Inside your cabin there will be a bin with a lid to put all of your snacks inside. You may also bring a cooler to store cold snacks and beverages. Adult beverages are allowed during our Family Retreats. After consuming any adult beverage, you will not be allowed to partake in any waterfront activities. We ask that you drink responsibly and are of legal age. Bring a cooler! It’s perfect for keeping beverages cold and saving your leftovers. We will have ice available.
What precautionary measures will be taken this summer?
We are closely monitoring local and/or federal health and safety guidelines and will continue to adjust our policies and procedures accordingly. The health and safety of our staff and camp families are a top priority for us. We have written up our plans to keep our staff and camp families safe. To learn more about the steps we are taking, click here.
What about cleaning and sanitization products?
We’ll have cleaning supplies available around camp and in your cabin. You should bring a good supply of hand sanitizer for your family’s use. We also ask that each member of your family have a face mask to wear when appropriate. Learn more about our cleaning measures here.
Do we need to follow Social Distancing at camp?
Yes, we ask that proper social distancing between families to be observed. Bring a mask for those times when you cannot social distance and in the dining hall.
What if the week and/or cabin I want is not available?
If the Week and/or cabin you would like is not available, please give us a call or shoot us an email at firstname.lastname@example.org As we have cancellations, we will fill the spaces and can let you know. We also suggest continuing to check the Registration Form as we update as options become available.
Will you open more weeks later in July and August?
We are considering opening more dates in August. If you are interested and none of the current weeks offered in your family schedule, please let us know your interest. Email email@example.com – we will get you on a waitlist and you will receive priority enrollment if we open more weeks.
Due to demand, we have opened up a Fourth Week of July and two Weekends in August!
What is the Cancellations & Refunds Policy?
Full refunds will be provided if government regulations change and we are forced to cancel your week or if a family member develops COVID indicating symptoms prior to arrival. Cancellations initiated by participants for non-medical reasons will result in a forfeiture of payment.
I would like to invite another family to attend with me, can they come?
Yes! We are allowing reservations for camp families, alumni and their friends. We do ask that they attend the same Family Retreat Week/Weekend as you.
Will childcare be available?
We are unable to provide childcare. During the Family Retreat Week/Weekend, all children must be supervised by their parents.
Can I bring my pet(s)?
No pets are allowed at camp during the Family Retreats.
Is their access to WIFI and/or a place to work?
Yes, we have limited wifi available. We will have a few spots set up around our camp. Verizon has the best wireless coverage here at camp.
What do we need to pack?
You can check out our packing list here.
What are the Check-In and Check-Out guidelines?
For Week Day Family Retreats check-in starts at 3:00 pm on Monday till 6:00 pm. For Weekend Family Retreats, check-in starts at 2:00 pm on Thursday. Please contact the camp office if you are arriving outside of this time window. Upon Check-In, we will ask you to stay in your car with masks on while a High Rocks staff member takes each family member’s temperature. We will then proceed with a check-in process.
For Week Day Family Retreats check-out by 11:00 am on Friday. For Weekend Family Retreats, check-out is by 12:00pm on Sunday, We ask that you are completely out of your cabin and headed down the road by this time. Check-Out will be contactless. We will have a few simple housekeeping asks of you, for example, please take your trash out to a larger trash bin located near your cabin. Each cabin will then sit for over 48 hours before our staff clean and sanitize for the next family.
Will there be quiet hours?
Yes, we ask that all guests keep their voices down and observe quiet hours between 10:00 pm and 7:30 am.
Can we leave camp property during our stay?
Yes, you can leave property during your stay. Take advantage of state and National Forests, area breweries, restaurants, shopping, and great outdoor adventures! We are adjacent to Dupont State Forest, known for many great mountain biking and waterfalls. We are also near Pisgah National Forest and the Blue Ridge Parkway with beautiful mountain views. Check out these outfitters, rental options, and guides for local trips.
There are many dining and shopping options in Brevard, about 15 minutes away, and a few options in our little town of Cedar Mountain. Many restaurants are offering take-out, and a few are offering dine-in services. We will provide you with an updated list upon your arrival.
What is open in Brevard and Asheville? Are there restaurants open?
Yes, during Phase 2 many restaurants have opened for take-out and some for limited seating dining. In Phase 3, we believe more will open as well. We have created a list for you here.
These sites all have the best up to date information on closures and offerings.
- https://explorebrevard.com/ -A great site for all the wonderful offerings in our county including local restaurants.
- https://www.exploreasheville.com/ -A great regional site that covers area breweries, Asheville restaurants, regional attractions, and more.
- https://www.visithendersonvillenc.org/ -Henderson County and regional offerings more specific to Hendersonville. Local Hendersonville restaurant information.